Returns & Exchange Procedure

Eligibility for Returns:

• Items must be returned within 7 days of delivery.
• Products should be unused, undamaged, and in their original packaging with tags intact.

Non-Returnable Items:

• Customized or sale items are not eligible for returns or exchanges.

Exchange Process:

• To initiate an exchange, email us at support@theghilafstore.com with your order details.

Refund Process:

• Refunds will be processed and credited within 7-10 business days once the return is approved.

Return Shipping Charges:

• Return shipping costs are to be borne by the customer unless the product received is defective.